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Crafted to be yours — custom fashion, made to order Free shipping across India
Crafted to be yours — custom fashion, made to order Free shipping across India Custom press-on nails · unstitched suits · printed tees Upload your design · we bring it to life
Customer Policy

Refund & Exchange Policy

Please read this policy before placing your order.

48-hour request window

For eligible non-nail products, refund requests must be raised within 48 hours of delivery.

The request must be made through Qyrra WhatsApp support. Please share your order number, product details, and a clear explanation of the issue.

How to request a refund
  1. Contact Qyrra through WhatsApp within 48 hours of delivery.
  2. Share your order number and the product concerned.
  3. Explain exactly what is wrong with the product.
  4. If the product is damaged, send a clear, continuous video showing the product and the damage. Requests without the required damage evidence may be rejected.
  5. Our team will review the request and confirm the applicable resolution.
Press-on nails — exchange only
Nails are not eligible for refunds. They can only be replaced when there is a verified size issue or damage.

Cash on Delivery is not available for any order containing nails. Such orders must be paid online through Razorpay.

For a nail size or damage issue, contact us through WhatsApp within 48 hours of delivery and provide the requested evidence. Approved cases are handled as an exchange/replacement, not a cash refund.

Important

The 48-hour period starts from the recorded delivery time. Requests received after the 48-hour window are not eligible under this policy.

Refund approval is subject to verification of the reported issue and the product's eligibility. This policy does not guarantee a refund merely because a request is submitted.

Contact Qyrra on WhatsApp